Terms of service

DISCLAIMER - In order to create unique and distinctive pieces, we at Casa Israel use the diverse jewelry findinds in unique sizes, shapes and colors. However, we cannot create an exact replications of any piece due to the natural variation of each material used. Casa Israel cannot be held liable if the color of the item selected does not match exactly that of the one featured on our website.

TOTAL SATISFACTION POLICY - In order to ensure product satisfaction, we offer hassle-free returns and exchanges, within 30 days of purchase, with proof of sale. Please see our Returns & Exchanges Policy.

Caring for your handmade Jewelry

Casa Israel’s Jewelry Collections and accessories are designed and crafted by hand. 

Please remove jewelry before showering, swimming, or exercising, and avoid storing it in the bathroom. Remove jewelry before applying hairspray or perfume, or working with household cleaners. Soap and lotion usually won't harm gold or silver, but can cause a film residue to form, making them appear dull and dingy.

Gold or Silver Plated Jewelry
Metal is particularly reactive in moist or wet conditions. The best way to store your plated pieces is to wrap them in soft fabric and store them in an airtight container with a tarnish strip. Keep all of your pieces separate from one another to prevent scratching. 

Take off jewelry before applying perfumes, hairsprays, lotions, or make-up. Avoid contact with household cleaning products. Soap and lotion usually won't harm gold or silver, but can cause a film residue to form, making them appear dull and dingy.

Cleaning

To clean your gold or silver plated jewelry at home, use a non-abrasive jewelry cleanser that is safe for plated pieces or mild soap and water. Use a soft cloth to carefully clean the item. After cleaning, rinse with lukewarm water and allow it to dry completely.

Buffing your plated jewelry with a soft cloth is an effective and inexpensive way to keep your pieces lustrous.

Note: Do not use a jewelry polishing cloth, as this can damage the finish of your piece.

Brass Jewelry

Natural brass will oxidize over time, turning a darker, more muted color. To maintain a shiny, bright finish for as long as possible, store your brass in a sealed plastic bag with an anti-tarnish strip and keep it dry. Do not wear in the shower or store in a humid environment.
Take off jewelry before showering and before applying perfumes, hairsprays, lotions,or make-up. Avoid contact with household cleaning products. These can speed up the tarnishing process.

Cleaning Brass

To return brass to its original shine, make a paste of baking soda, water, and lemon juice and gently rub it onto the piece with a soft cloth. Wash the mixture off using running water, then dry and buff with a clean cloth.

Paper Bead Jewelry

Our paper beads are water-resistant, but not waterproof. They have been shellacked or glossed several times with varnish to give them a wonderful high gloss shine and to make them water-resistant. Take off paper bead jewelry before showering or swimming.  Paper Bead Jewelry can be cleaned by wiping with a damp cloth.

Sterling Silver Jewelry

To prevent tarnishing, store clean, dry sterling silver in a dry, airtight container like a Ziploc bag. Placing an anti-tarnish strip in the bag will also help prevent tarnishing. Keep all of your pieces separate from one another to prevent scratching. Don't leave silver jewelry in the bathroom, as humidity can speed up the oxidation process that produces tarnish. Minimize sterling silver's contact with chemicals such as hairspray, body lotion, and cleaning products, and do not wear them in the water. After taking it off, clean it with a dry, soft cloth before putting it back into an airtight container.

Cleaning Silver

To clean your solid sterling silver pieces, use a jewelry polishing cloth. After your jewelry is cleaned, lightly buff it with the outer cloth to create a rich luster.
If your silver jewelry needs a little more attention, immerse it in warm water with a few drops of mild dishwashing liquid and gently hand wash. A soft toothbrush can be used for more abrasive cleaning when needed. Thoroughly rinse and completely dry the silver before storing it, as moisture is one of the factors that contribute to tarnishing. Never clean your jewelry in bleach, as this will break down the metal in your jewelry.
If the jewelry contains gemstones or pearls, do not submerge the whole piece into the water. Instead, use a cotton swab with mild dishwasher liquid to wash only the sliver.
Note: do not use a polishing cloth on silver plated pieces, as this can damage the finish of your piece.

If your Casa Israel item has a defect in construction, we will provide a replacement. However, remember that lost items, or items damaged due to normal wear and tear, are not covered under our replacement policy.